GDPR Statement

At The Resilient Hub and associated businesses, we take data protection seriously. We are committed to handling personal information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Our Commitment

We aim to ensure that any personal data we collect, store or use is treated with care, respect and appropriate confidentiality. This applies to all areas of our work, including coaching, therapy, education, training, schools, organisations, franchise services and online programmes.

2. Who This Statement Applies To

This GDPR Statement applies to:

• The Resilient Hub
• The Resilient Kid
• The Resilient Teen
• The Resilient People
• The Resilient School
• The Resilient Academy
• The Resilient Franchise
• Associated programmes, courses, coaching, training and franchise services operated under The Resilient ecosystem

3. How We Handle Personal Data

We only collect and use personal data where there is a clear and appropriate reason to do so. This may include delivering services, managing enquiries, supporting safeguarding responsibilities, communicating with families or organisations, maintaining records, managing bookings, operating training systems or meeting legal and compliance requirements.

4. Your Rights

Under UK GDPR, individuals have rights in relation to their personal data. These may include the right to:

• Access the personal data we hold about you.
• Ask for inaccurate information to be corrected.
• Request deletion of personal data where appropriate.
• Withdraw consent where consent is the lawful basis for processing.
• Object to certain types of processing.
• Ask us to restrict processing in certain circumstances.

5. Keeping Data Safe

We take reasonable steps to protect personal data from loss, misuse, unauthorised access or disclosure. Access to personal information is limited to those who need it for appropriate service delivery, safeguarding, operational or legal reasons.

6. Privacy Policy

Further information about what personal data we collect, how we use it, how long we keep it and when we may share it can be found in our Privacy Policy.

7. Contact Us

If you have any questions about how we manage personal data, or if you would like to make a request regarding your information, please contact us.

For further information about data protection rights, visit ico.org.uk .