Terms of Service

These Terms of Service constitute a legally binding agreement between you and The Resilient Hub and associated businesses, including The Resilient Kid, The Resilient Teen, The Resilient People, The Resilient School, The Resilient Academy and associated programmes, services and digital platforms.

By accessing our websites, purchasing products, enrolling in programmes, downloading resources or using our services, you confirm that you have read, understood and agreed to these Terms of Service.

1. Use of Our Services

Our websites, programmes, coaching services, courses, resources and marketplace offerings are intended to support wellbeing, resilience, education and personal development.

• You agree to use our services lawfully and respectfully.
• You must not misuse, interfere with or attempt to gain unauthorised access to our systems or content.
• Users under 18 years old should be supervised by a responsible adult.

2. Intellectual Property

All content across our websites and services, including text, graphics, downloads, workbooks, videos, branding, training materials and programme content, remains the intellectual property of The Resilient Hub unless otherwise stated.

• Materials may not be copied, reproduced, distributed or resold without written permission.
• Downloads and resources are provided for personal or authorised organisational use only.
• Unauthorised sharing or redistribution of materials is prohibited.

3. Marketplace Offerings

Certain products, programmes, resources or services may be available through our websites or associated platforms.

• All offerings are subject to availability.
• We reserve the right to amend pricing, descriptions or availability without prior notice.
• We may limit or refuse orders where necessary.

4. Payments

Payments are processed securely through approved payment providers including Stripe.

• All prices are shown in GBP unless otherwise stated.
• You agree to provide accurate billing and payment information.
• Failure to make payment may result in suspension or cancellation of services.

5. Refunds & Returns

Refunds, returns and exchanges are handled in accordance with our Refund & Returns Policy .

6. User Contributions

Where users are able to submit reviews, comments, feedback or other content, you agree that any contributions:

• Will not be abusive, offensive, unlawful or misleading.
• Will not infringe the rights of others.
• May be moderated, removed or restricted at our discretion.

7. Prohibited Activities

You agree not to:

• Use our websites or services for unlawful purposes.
• Attempt to copy, scrape or reverse engineer our systems.
• Transmit malicious software, spam or harmful content.
• Impersonate another person or organisation.
• Use our services in a way that disrupts other users or our operations.

8. Privacy & Data Protection

We care about privacy and data protection. Please review our Privacy Policy and GDPR Statement for information about how personal data is managed.

9. Disclaimer

Our websites, resources and services are provided on an “as available” basis. While we aim to provide accurate and helpful information, we make no guarantees regarding uninterrupted access, outcomes or suitability for a particular purpose.

Our services do not replace emergency medical, safeguarding, psychiatric or legal support where required.

10. Limitation of Liability

To the fullest extent permitted by law, The Resilient Hub and associated businesses shall not be liable for indirect, incidental or consequential losses arising from the use of our websites, products or services.

11. Termination

We reserve the right to suspend or terminate access to our websites, programmes or services where these Terms of Service are breached or where misuse is identified.

12. Changes to These Terms

We may update these Terms of Service periodically. Updated versions will be published on our websites and continued use of our services indicates acceptance of any changes.

13. Governing Law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

14. Contact Information